Your WEWOOD® timepiece comes with a limited manufacturer defect warranty for a period of 24 months from the date of purchase under the following terms and conditions:
The WEWOOD® timepiece watch warranty covers material and manufacturing defects existing at the time of the purchase of the watch. The warranty only comes into force if the proof of purchase is shown, with a valid payment of receipt. During the warranty period and by presenting the proof of purchase, you will have the right to have any manufacturing defect repaired free of charge.
The WEWOOD warranty does not cover:
Normal wear and tear or deterioration (Strap/Links/Clasp/Crown)
The life of the battery
Crystal (Glass Face cracks and scratches)
Loss or Theft
Damage from abnormal/abusive use, lack of care, negligence.
Accidents (knocks, dents, cracks, broken links etc.)
Incorrect use of the watch
Damages caused by third party (e.g.battery replacement, services, repairs, link removals, alterations or damage caused by the link tool being used incorrectly).
Damaged links from link removal
If you need to send your watch to the repair centre, please contact us by email at email@example.com with details of:
Details of the fault
An image of the fault
Proof of Purchase details.
Once we have all the details required and we have confirmed your watch is covered under the WeWOOD Warranty, the support team will email you a return form which you then send back completed with your watch.
Please do not send back the original packaging as this cannot be returned. Packaging details will be provided by the support team via email.
The WeWood UK Repair Centre will need to inspect the watch before repairs under warranty are made.
Please note for watch repairs: We will endeavour to get your repair completed as quickly as possible. The normal time frame for a standard watch repair is 14 working days. However if we need to order in a special part to complete your repair please note this will increase the repair time however we update you via email to inform you what the estimated repair time will be.